Facilitate citizen relations to provide better service to users

As a CRM specialist, Coheris is naturally expert at addressing the needs of local authorities in understanding, dealing and sharing with their users, and facilitating the authorities' relationships with citizens, businesses, associations, politicians, etc.

An intelligent solution for managing the relationship with citizens, Coheris Citizen Care means

- a swift and relevant response to all requests, wherever they come from (reception, mail, internet, email, etc.)

- centralised, shared and traceable information on users

- quality service and respect of commitments made

- agile management of requests and of agents' activities

Coheris Citizen Care fits naturally into the IT landscape of the local authority and conforms perfectly to the rules and procedures of the organisation to ensure prompt implementation.

Coheris SPAD

To predict the development of your population, understand the public's usage and anticipate the services they expect

A data mining workshop to establish advanced statistics and predictive analytics.