CRM full-service solution to master your client relationship.

Coheris CRM is a modular-based, intuitive and global solution to drive an efficient and proactive client relationship across multiple communication channels.

Coheris CRM optimizes your business performance

through an approach linking the client experience to business value.

Using a software to gain a reliable and deep knowledge of your client is a key asset to support your business growth. With Coheris CRM Suite, you benefit from a unique and global vision of customer value, shared by all entities of the company, directly transformable into operational actions.

Coheris CRM allows each user to optimize its performance and focus on its own activity, in compliance with the business processes defined by your own corporate strategy framework. Adding data analytics and social networks to the CRM is now essential to optimize client interaction. Coheris modules seamlessly integrate to the CRM solution to help you drive in real time your business KPIs and media visibility and address these challenges.

Service based functionalities for your business

Coheris CRM additional functionalities offer a comprehensive solution to support the work of client relations’ specialists for all businesses in every sector.

 

Customer service

Bureau Service Client - Coheris CRM Suite

Customer Service CRM

A complete cross-channel vision of the activity

Raise the overall satisfaction and loyalty of your client, improve your service quality, and keep your costs under control.

Sales force

Bureau Forces de Vente - Coheris CRM Suite

Example of the application home page

Sales Force CRM

Sales actions Follow-up

Grow your sales by offering to your clients a timely service at the best value and ensuring an effective management of sales’ operations.

Marketing

Bureau Marketing - Coheris CRM Suite

Marketing campaigns follow-up

Marketing CRM

Performance and ROI of your operations

Run marketing campaigns and your salesforce activity to reach target clients with high potential and optimize your ROI.

Innovative modules for optimal proactivity

Resolutely oriented towards social networks, Coheris CRM Suite allows companies to enter into a digital relationship and enrich their customer knowledge. Thanks to advanced analytics features with a textmining module (text analysis) and data visualization with an integrated BI module (Business Intelligence), users benefit from the latest innovations in CRM and analytics.

 

Social CRM

Ecran Agenda - Coheris CRM Nomad

The social messages monitoring within the Social module

Social CRM

listening to the customer experience

Connected to the main social networks (Facebook, Twitter…), the social module can be used on Coheris CRM or standalone on any other CRM.

It allows you to read, qualify and convert Facebook posts into requests directly into the CRM.

This module allows social interactions management through the CRM application while providing a unified vision of all customers’ claims and requests in the CRM.

CRM Textmining

CRM Text Mining - Module Email - Coheris CRM Suite

CRM Textmining

CRM Textmining

Customer requests analysis and automatic classification

Coheris CRM includes a text mining module produced from the analytical solution Coheris Spad Real-Time.

This module, embedded with CRM, accelerates customer request processing when reading and classifying incoming messages: mails, web forms, Facebook or Twitter posts.

This new feature analyzes the customer message tone and automatically classifies them with a relevance rate.

Through a marchine-learning algorithm, the solution is gradually enriched, improving the relevance rate.

CRM Analytics

CRM Analytique - Coheris CRM Suite

Customer service reporting

CRM Analytics

CRM analytics and customer relationship management

Based on Coheris Analytics Liberty, its agile Business Intelligence solution, Coheris CRM suite integrates standard analyses and business dashboards, allowing supervisors to follow the most used KPIs in the customer service area and manage their performance.

The analytical CRM module responds to the most extended decision-making needs. It allows to go even further by creating and sharing all desired analyses .

GDPR Text-Control module

Ecran RGPD Text-Control - Coheris CRM Suite

GDPR Text-Control screen

GDPR Text-Control

GDPR and processing of sensitive data:

The Coheris RGPD Text-Control software solution can be used on all your applications (CRM, ERP, HR, etc.) to: :

  • • Monitor the free text areas of these applications and avoid the input of so-called sensitive data (health, sex, political opinions, etc., referred to in Articles 9 and 10 of the DGPS, or subjective comments or value judgments).
  • Allow data controllers to control these risk areas that may affect their company’s compliance with the new DGPS regulations.

Data Quality

Ecran DQM - Coheris CRM Suite

Quality data module

Quality data

A module for quality data

The DQM module identifies, consolidates and deletes duplicates to provide accurate, complete and controlled reference data.

The simple and ergonomic interface allows optimal duplicate processing before merging.

The flexible and scalable configuration has been designed to facilitate the search for duplicates and define merger rules, in order to meet all contexts.

CRM Mobile

CRM Mobile - Coheris CRM Suite

A Mobile CRM – Compatible Multi-Device

Mobile CRM

A mobile CRM to access data wherever you are

 Do your teams use portable PCs, smartphones or tablets? With Coheris CRM suite, you meet new business challenges regarding new uses for mobile devices.

The solution allows all users to access and interact with their customer data. With CRM on smartphone or tablet, salespersons, technicians or other remote workers, have real-time access to key information in order to manage their daily actions such as activities monitoring.

Access your data anywhere with Coheris CRM mobile application

Do your teams use a laptop, smartphone or tablet? Coheris CRM allows you to address the business challenges arising from the new mobile capabilities.

The solution provides users with the ability to access their client data and respond to interactions, share seamlessly information pertaining with the current sales, connect to other clients, be more efficient when working either from an office or on field, even without a network connection.

GDPR compliant functionalities integrated to the CRM

The General Data Protection Regulation is enforced since May 25th of 2018. Companies must now put in place measures to implement the personal data protection principles. Coheris CRM has implemented these principles in its software to help companies make their own business operations comply with GDPR provisions and requirements:

  • Collecting the individuals’ opt-in agreement.
  • Tracking modifications.
  • Process and control rights of access/data portability
  • Process and control the right to be forgotten

Simplicity & Accessibility

  • Omnicanality: social networks, emails and sms for a 360° customer vision.
  • Mobility and disconnected mode accessible in multi-device mode.
  • Easy integration into your IS with "On premise" or "Cloud" modes.

Compliant with the GDPR

  • Individual consent collection
  • Changes traceability
  • Access right management to data and the right to forget

A modular solution

  • CRM tool adapted to Customer Service, Sales and Marketing Forces
  • Complete and versatile CRM software for contact management, sales processes or customer support
  • Scalable CRM solution thanks to the different compatible modules

Download the product sheet

CRM Features

Marketing CRM

Un CRM Marketing pour faciliter la définition, planification et mise en place de vos campagnes. Suivi opérationnel et calcul simple du ROI des campagnes.

Sales Force CRM

CRM Forces de Vente : une Connaissance Client complète pour les commerciaux issue du partage/enregistrement d'informations tout au long du parcours client.

Customer Service CRM

La relation client devient un art difficile mais une valeur ajoutée stratégique à manier avec l’aide des solutions CRM Service Client.

Textmining CRM

Textmining CRM allows you to analyze and classify the important messages of your customers and prospects in order to gain reactivity and relevance.

Analytical CRM

Key step in developing a sales and marketing strategy as well as a good customer knowledge, analytical CRM is a decision aid.

Social CRM

Enhance consumer engagement, identify influencers throughout your industry, and find new business and marketing approaches.