A complete business view for better customer service agility
Customer service is a core activity for many organizations and especially the big ones. Boosted by digital transformation of customer experience and Big data, market is increasingly competitive, people become experts and retaining customers gets tough, yet, still remains a strategic added value to be handled with CRM solutions for companies.
Resolutely oriented towards social networks, Coheris CRM Suite allows companies to enter into a digital relationship and enrich their customer knowledge. Thanks to advanced analytics features with a textmining module (text analysis) and data visualization with an integrated BI module (Business Intelligence), users benefit from the latest innovations in CRM and analytics.
Un CRM Marketing pour faciliter la définition, planification et mise en place de vos campagnes. Suivi opérationnel et calcul simple du ROI des campagnes.
CRM Forces de Vente : une Connaissance Client complète pour les commerciaux issue du partage/enregistrement d'informations tout au long du parcours client.
Textmining CRM allows you to analyze and classify the important messages of your customers and prospects in order to gain reactivity and relevance.
Key step in developing a sales and marketing strategy as well as a good customer knowledge, analytical CRM is a decision aid.
Enhance consumer engagement, identify influencers throughout your industry, and find new business and marketing approaches.
Coheris CRM offers a full-service platform to effectively and optimally build, anticipate and monitor cross-channel customer relationship.