Sales Force CRM

Make every contact a business opportunity

Sales Force CRM

Benefits from the CRM Software.

  • Improve customer insight through a connected source of contacts and qualified leads.
  • Be proactive and relevant during each customer and prospect interaction to quickly close deals.
  • Enjoy a real-time visibility over sales processes and delivery, especially forecasts with simple and fast dashboards.
  • Boost productivity and sales efficiency to optimize time-to-market and conversion rate – actual competitive assets to win market share.
  • Reduce time to get started with the commercial tool through a simple and intuitive application helping new hires to quickly become effective.

CRM software for your business

With CRM Sales force solution, sales reps have a complete customer insight arising from the information shared/recorded during the various points of contact and interactions with other company departments throughout the customer journey.

 

Assist

Bureau Marketing - Coheris CRM Suite

Suivi des campagnes Marketing

The prospecting assistant

your sales team is waiting for

  • Planning and follow-up of commercial actions: prospecting plan, agenda management, opportunity follow-up, order taking, etc.
  • Automation of sales and activity cycles, alerts, customer reminders, etc.
  • Management of product and service offers: catalogue, arguments, prices, quotes, etc.
  • Sectorisation and objectives of the sales force for real-time sales performance management.
  • Use in offline mode for your sales force in the field.

Monitor

Bureau Forces de Vente - Coheris CRM Suite

Exemple d’un bureau pour les Forces de Vente

Trade monitoring

and implementation of trade policy

With the Coheris Sales Force CRM solution, sales representatives have complete customer knowledge resulting from the sharing of information recorded during the various contact points and interactions throughout the customer journey with other departments of the company.
The maintenance of a unique and up-to-date customer database facilitates the commercial follow-up and the implementation of the commercial policy: organization of prospecting, agenda for making appointments, knowledge base for commercial negotiation, transfer of competence in terms of sales techniques to promote the Up Sell and the Cross Sell …

Simplify

Bureau Service Client - Coheris CRM Suite

Exemple d’un bureau pour un utilisateur Service Client

Simplify sales management

with offline mode

In an increasingly competitive environment with changing purchasing behaviors, make CRM Sales Forces software your multi-channel sales management solution to achieve your business objectives more quickly.
Based on its many customer experiences in different sectors of activity, Coheris has developed a CRM solution dedicated to sales forces that meets their daily challenges: easily share information on current sales actions, connect with your customers, be efficient in the office and in the field thanks to the disconnected mode that allows access to the functionalities of the tool without an Internet connection.

Innovative modules for optimal proactivity

Resolutely oriented towards social networks, Coheris CRM Suite allows companies to enter into a digital relationship and enrich their customer knowledge. Thanks to advanced analytics features with a textmining module (text analysis) and data visualization with an integrated BI module (Business Intelligence), users benefit from the latest innovations in CRM and analytics.

 

Social CRM

Ecran Agenda - Coheris CRM Nomad

The social messages monitoring within the Social module

Social CRM

listening to the customer experience

Connected to the main social networks (Facebook, Twitter…), the social module can be used on Coheris CRM or standalone on any other CRM.

It allows you to read, qualify and convert Facebook posts into requests directly into the CRM.

This module allows social interactions management through the CRM application while providing a unified vision of all customers’ claims and requests in the CRM.

CRM Textmining

CRM Text Mining - Module Email - Coheris CRM Suite

CRM Textmining

CRM Textmining

Customer requests analysis and automatic classification

Coheris CRM includes a text mining module produced from the analytical solution Coheris Spad Real-Time.

This module, embedded with CRM, accelerates customer request processing when reading and classifying incoming messages: mails, web forms, Facebook or Twitter posts.

This new feature analyzes the customer message tone and automatically classifies them with a relevance rate.

Through a marchine-learning algorithm, the solution is gradually enriched, improving the relevance rate.

CRM Analytics

CRM Analytique - Coheris CRM Suite

Customer service reporting

CRM Analytics

CRM analytics and customer relationship management

Based on Coheris Analytics Liberty, its agile Business Intelligence solution, Coheris CRM suite integrates standard analyses and business dashboards, allowing supervisors to follow the most used KPIs in the customer service area and manage their performance.

The analytical CRM module responds to the most extended decision-making needs. It allows to go even further by creating and sharing all desired analyses .

GDPR Text-Control module

Ecran RGPD Text-Control - Coheris CRM Suite

GDPR Text-Control screen

GDPR Text-Control

GDPR and processing of sensitive data:

The Coheris RGPD Text-Control software solution can be used on all your applications (CRM, ERP, HR, etc.) to: :

  • • Monitor the free text areas of these applications and avoid the input of so-called sensitive data (health, sex, political opinions, etc., referred to in Articles 9 and 10 of the DGPS, or subjective comments or value judgments).
  • Allow data controllers to control these risk areas that may affect their company’s compliance with the new DGPS regulations.

Data Quality

Ecran DQM - Coheris CRM Suite

Quality data module

Quality data

A module for quality data

The DQM module identifies, consolidates and deletes duplicates to provide accurate, complete and controlled reference data.

The simple and ergonomic interface allows optimal duplicate processing before merging.

The flexible and scalable configuration has been designed to facilitate the search for duplicates and define merger rules, in order to meet all contexts.

CRM Mobile

CRM Mobile - Coheris CRM Suite

A Mobile CRM – Compatible Multi-Device

Mobile CRM

A mobile CRM to access data wherever you are

 Do your teams use portable PCs, smartphones or tablets? With Coheris CRM suite, you meet new business challenges regarding new uses for mobile devices.

The solution allows all users to access and interact with their customer data. With CRM on smartphone or tablet, salespersons, technicians or other remote workers, have real-time access to key information in order to manage their daily actions such as activities monitoring.

Access your data anywhere with Coheris CRM mobile application

Do your teams use a laptop, smartphone or tablet? Coheris CRM allows you to address the business challenges arising from the new mobile capabilities.

The solution provides users with the ability to access their client data and respond to interactions, share seamlessly information pertaining with the current sales, connect to other clients, be more efficient when working either from an office or on field, even without a network connection.

GDPR compliant functionalities integrated to the CRM

The General Data Protection Regulation is enforced since May 25th of 2018. Companies must now put in place measures to implement the personal data protection principles. Coheris CRM has implemented these principles in its software to help companies make their own business operations comply with GDPR provisions and requirements:

  • Collecting the individuals’ opt-in agreement.
  • Tracking modifications.
  • Process and control rights of access/data portability
  • Process and control the right to be forgotten

Simplicity & Accessibility

  • Omnicanality: social networks, emails and sms for a 360° customer vision.
  • Mobility and disconnected mode accessible in multi-device mode.
  • Easy integration into your IS with "On premise" or "Cloud" modes.

Compliant with the GDPR

  • Individual consent collection
  • Changes traceability
  • Access right management to data and the right to forget

A modular solution

  • CRM tool adapted to Customer Service, Sales and Marketing Forces
  • Complete and versatile CRM software for contact management, sales processes or customer support
  • Scalable CRM solution thanks to the different compatible modules

Download the product sheet

CRM Features

Marketing CRM

Un CRM Marketing pour faciliter la définition, planification et mise en place de vos campagnes. Suivi opérationnel et calcul simple du ROI des campagnes.

Customer Service CRM

La relation client devient un art difficile mais une valeur ajoutée stratégique à manier avec l’aide des solutions CRM Service Client.

Textmining CRM

Textmining CRM allows you to analyze and classify the important messages of your customers and prospects in order to gain reactivity and relevance.

Analytical CRM

Key step in developing a sales and marketing strategy as well as a good customer knowledge, analytical CRM is a decision aid.

Social CRM

Enhance consumer engagement, identify influencers throughout your industry, and find new business and marketing approaches.

Coheris CRM Suite

Coheris CRM offers a full-service platform to effectively and optimally build, anticipate and monitor cross-channel customer relationship.