Take advantage of social media exchange to invigorate your CRM.
is one of the challenges born from the evolution of digital marketing, which tends to run a social marketing approach as brand communities rise on social networks.
Coheris, a software expert in customer relationship management, offers a CRM solution to support this sales strategy and capture new data from these conversational channels to feed the CRM.
This CRM tool promotes the client engagement through social conversation to improve client support, client relationship and client satisfaction. It also helps to identify influencers in your industry and develop a new business and marketing approach.
Connected to the main social networks (Facebook, Twitter, linkedIn …), the social module allows you to read, qualify, measure and convert Facebook posts to log them as requests directly into your CRM software. The result is a significant time saving to process social messages for client support needs.
This module fits in perfectly with the new strategies of digital marketing and customer relationship management and enables the monitoring of social interactions through the CRM, with dashboards offering a single view of all the customer requests and claims in the database of your CRM.
Coheris Social module, integrated to the CRM or as a standalone solution, is a key asset to manage the interactions of your Facebook pages.
We provide the API to integrate data into any CRM or web application.
Finally, the Coheris SCRM App Server is available in a SAAS or On Premise configuration to allow access to all your employees, anywhere.